My mother ordered the filet. The entree arrived and she found it was spoiled. I too tasted the entree and confirmed that it was in fact grossly inferior. We brought the matter to the attention of our server who did address the situation. Ingesting spoiled food, replaced or not, is vile but when it comes with a $37.00 price tag, the situation is that much more galling. \r
\r
Initially I dint not want to make a scene since the matter had been addressed but after leaving the restaurant I still felt grossly disappointed; especially having never, until tonight, left a Ruth's Chris establishment regretting I just hadn't patronized a Lawry's, Houston?s, or even a Black Angus instead. Believing the matter should be brought to the attention of the manager I called the restaurant and spoke with Patrick, one of two General Managers for the restaurant. As I expressed my concerns he stated that ""...there is no way spoiled meat is ever served..."" Patrick's apology consisted of ""...I'm sorry that you feel that you were served bad meat..."" I reminded Patrick that it was definitely not a ?feeling? but a fact; in response to my continued discontent he recommended that I submit my concerns to Ruth's Chris corporate offices.\r
\r
I am thoroughly astounded by the response of the General Manager of this establishment. His attitude and tone were condescending and insulting. I would expect better service from Mc Donald?s. I cannot fathom leaving an establishment of Ruth's Chris' caliber having experienced such disappointment. As I wrote earlier, I have dined at several Ruth's Chris in Southern California (San Diego, Beverly Hills, Irvine, and Palm Desert) with beyond excellent food, servers, hostesses, and managers; so to patronize one lacking in three of those four areas is regrettable and will not be repeated.\r
\r
A.J.
more