Can't tell you much for thier plumbing skills, but for HVAC work, thier charges are outrageous. After spending 3 days with temperatures inside the house dipping below 52degrees, I was less inclined to argue about them charging $350 to replace the transformer that I had already diagnosed as the problem. The sham is the service call. I guess the $65 service call is just to drive to your door. They will then charge you $145 to diagnose the problem with your furnace. Right off the bat, your bill amounts to $200+ and no parts are yet added. The technician did affirm as I suspected that the transformer was the culprit. The charge for the transformer and installation was $269. I became quite angry at that point, and argued that a transformer could not cost more than $30. He argued that it was my responsibility to pay an outrageous amount for parts so that they could stock parts for their business. Although this may be a regular practice for the government, most would operate with inventory as a part of being in business...
Pros: I have heat now.
Cons: I paid dearly for it.
more