we've had 2 issues with the service dpt here. Most recently we brought my wife's minivan in to install XM. Upon the first visit which took 4+ hrs. they had the wrong kit & were unable to complete the job. We were understanding of this and told the cable should be in the next day and take 15mn to complete (they would contact us). No call the next day or following day. We contacted them and were told it was having to be shipped from WA and they would call us when it's in. No call again so we contact them on Fri and were told it's in but that the Svc lady handling our order would need to call us back. No call back (sensing a trend?) so we called back and got her on the phone. She once again said it would take 15 mn and to bring it in for the cable installation (this was 11am). After an hour at the shop my wife asked what the ETA was on finishing the job. The Svc person said she would go check and get an answer. 20 mn later and she's nowhere to be seen. Another individual at the desk informed us we need to be understanding of the volume they were handling...no apology, more to the tone of we should expect these type of delays. Meanwhile our 2 children under 4 are melting down b/c they're hungry and it's close to nap. After 1 hr 45mn it was finally finished (once again w/no apology). As my wife was expressing her displeasure the Svc lady wouldn't even look at her, rather just answered "u-huh" as she typed. The XM docs that we were told would be in the passenger seat were not so my wife has to go back in to get them. THE KICKER? The Svc lady blames us saying the reason they weren't is b/c "we were in a rush". We had an awesome experience buying the vehicle. Problem is that is a fraction of the time you actually deal w/this dealership. Majority is the Service Dpt. One upside is the Service Dpt Mgr is very professional to deal with (not so much the frontline people). A lot of things can be overlooked if people are apologetic..just wasn't there.
Pros: Great Sales Dpt, Svc Dpt Manager very professional
Cons: LONG wait on Svc Dpt. Svc Dpt frontline just don't care
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