I never received my pellets.
My stove never worked properly.
After they "fixed" it my stove never worked at all.
They refused to re-fix it.
After playing the "on hold" game they just hung up on me; more than once. I was always polite. They were not.
DO NOT DO BUSINESS WITH THESE PEOPLE.
I have a 5k paperweight sitting in my fireplace.
Pros: The stove repair man was informative and professional.
Cons: literally. They are a family of conartists.
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