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camry02 - Review by citysearch c | AAA-Cary

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camry02 10/20/2008

Service writers are imcompetent and don't care about customer satisfaction. Went in for a 4 wheel alignment. They said "everything checked out fine" and charged me. Did not give me the alignment printout. I had to ask for it only to see that they did NOT do a thing. Before and after specs where the same! Many specs where shown in red and out of range. When I asked the service writer, they did not bother to explain. When I went back, they tried to tell me that Toe was not adjustable blah blah! (wrong!). I got a refund. Then the service manager called me saying that their alignment equipment was not calibrated and there was mis-communication. (he was honest), but they shouldn't be doing alignments in such a case at all! Pros: none Cons: incompetent and scammers more
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