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Bad customer service - Review by citysearch c | The Castle Bed & Breakfast

The Castle Bed & Breakfast

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Bad customer service 10/4/2008

agator Provided by Partner
DON'T EVEN THINK OF STAYING HERE! We had to cancel our reservation 5 days out. When we notified The Castle they did not tell us that they were going to charge us the FULL room rate plus another $25. That's right, it cost us $245 to NOT stay there. My wife called several times during the week prior to make sure there was no problems with our cancellation and the manager never returned her call. There are many great B & B's in Temecula, this is not one of them. Pros: None Cons: Customer service more
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