I've been a client of Ellen Mackin's for nearly two years. She's been very, very good to me (after having fixed some serious problems I had with a previous stylist at another not-to-be-named salon). I called very recently to book an appointment with her and I was told that not only did she not work here anymore, but they would not disclose any information about her current whereabouts. She's an amazing stylist and I wanted to stay with her, not at all interested in booking with Grettacole, and they withheld this information. I found this tactic very petty and unprofessional and their attitude with me on the phone pretty rude. I know they have this information and it's shameful that they would not support one of their stylists.
I've since found this information and I am happy to say I will be seeing her later this week--at another salon. (If you've also had this problem: Ellen is now at James Joseph Studio on Newbury St.)
Thanks, Grettacole!
Pros: Ellen Mackin
Cons: Everything else.
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