A neighbor recommended House Hens to me. I scheduled cleaning for every other week. House Hens said they would call to confirm their visit each week. They did not do that even one time. I waited for them to come on the first scheduled cleaning. When they didn't show, I called and they came to my house within an hour. I had to take extra vacation time from work. For the second scheduled visit, I called them the night before and they did show up that day. On the third visit - they never came at all. I went to work that day trusting that my house would be cleaned but it wasn't. To make matters worse, I had a house-sitter coming in two days. \r
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I have issues with their billing process and customer service. They have been totally rude to me. Unfortunately I gave them my credit card. They billed me twice for the first visit, but did give me a refund check. I paid for the second visit. I cancelled their service when they didn't show a third time and have since hired another company who actually calls me and comes when they say they will. \r
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Yesterday, 10/2, I was billed again. So - they cleaned my house twice and have billed my credit card four times. When I called them, I was very upset. Instead of telling me they would give me a refund, one of the owners questioned me as to whether I actually paid them in July. I know they will refund my money because I feel they are honest. On the other hand, they are totally incompetent and I would never recommend them to anyone.\r
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They asked me why I ""dislike"" them so much. I don't dislike them. I don't know them. I just don't want to be billed for a service I never received.
Cons: POOR CUSTOMER SERVICE AND ADHERENCE TO SCHEDULE
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