I got a phone call from Sil-Terhar ford, telling me they had a customer seeking to buy a car just like mine (I had repair service done there previously, so they had my info) and would like to set up an appointment for me to talk to a one 'Greg Larson', the sales manager or something to have my car appraised. So, on the day of my appointment, I show up on time, and I find Greg and I introduce myself and tell him I have an appointment... he seems confused, and checks his computer, and says something like..""oh, yea, ok.. I'll be with you in a moment"". And so I wait and wait for 15 mins! Until finally he sits down with me, and basically says ""I lets get this appraisal done so I don't waste your time and you dont waste mine"".... Dont waste HIS time? huh? I thought he had a customer who wanted my car? Huh? Anyways, it went downhill from there... he gave it a very basic 'appraisal'. (he looked into the car, looked up info his computer, and never even opened the door or turned the car on). During this entire process, he took calls on his cell phone, was talking to his staff, answering questions, ect... basically began to ignore me, although I was sitting right in front of him! (he had called up another staff to show me some other vehicles that I could possibly trade my car in for) I finally said... "" so.. you said you were going to give me a copy of the appraisal?"" and he was very dismissive and waved to the other staff member who was going to show the car and said ""shes got it""... and I had to ask... ""ok... are we done here?"" He was so disrespectful, treating me as if I had come and intruded upon his time, even though I been invited there, decieved into believing I had some some special car that their customer wanted... I felt so used! ALSO! While I was talking to the other staff, some guy who worked there was throwing peanuts at someone, OVER us, while we talked, and GREG BURPED in front of us. Ridiculous. I felt like I was in a frat house.
Pros: The Volvo dealership side of Silterhar is GREAT
Cons: The lack of professionalism, basic respect for the customer.
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