Aqua America NC are among the worst run companies I have ever dealt with. They definately overcharge on the water rates, guess meter readings regularly, charge extortionate sewer rates based on total water gallons. Not to mention the so called ""mantenance fees"" etc. Here in cary/Apex its a rip off. You can buy bottled water for less. \r
They don't have a sensible web site thats customer orientated, they don't send paperless e-mail bills, they WON'T accept electronic payments that don't go through a third party (with a charge of course) They have ""bankers hours"" for customer no support. Send you final demands if you are a few days late threatening to cut you off in 3 days of you don't pay NOW. I skipped a payment and got a shut off notice today, 10/17/08 AND must pay em by 8:00am on the 21st or they cut me off. Well there's a week end in there. oh yes, I can go to Food Lion and stand on line to pay them, take a day off work and go to their shambles of a local office, but ....... It really is time these idiots at aqua moved into the 21st century and bught a computer online credit card payment system like everyone else does. Did I mention I pay ALL my other bills on line directly to their site and receive all electronic bills, try that with Aqua's antique systems.\r
You'd be better off having a well and a bucket than trying to make any sense of this companies buisness payment practices.\r
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JOHN OUTHWAITE\r
4020 BROOK CROSS DRIVE\r
APEX, NC 27539\r
Cons: medievil billing systems and HIGH rates
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