Aqua North Carolina is already over-priced compared to other suburban areas covered by other companies AND we just received notice today that the rates are being increased! In addition to this, we had a water leak in our front yard, and on the very day we saw a problem, we had it fixed. Then we received an $1800 water bill!! (Our average bill is $110) This is almost 18x the regular monthly amount! After I faxed over our repair bill, I was told that ""there was nothing they could do to help us, since in 2007 we received a $70 credit for a leaking toilet we had fixed""...""and this courtesy that we provide can only be utilized every 2 years""....that's it! end of story! they could care less that this is ridiculous and we can't afford this. They did however offer us the option to make a 'payment arrangement'...GREAT!
Pros: You have no choice, so make the best of it if that's possible??
Cons: AWFUL CUSTOMER SERVICE
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