I have been a patient with Dr. Nelson at the downtowm Portland location location for a long, long time. Over the past 2 years it has became more apparent to me that the service I received from the 2 gals out front (one was Melody, and I think she's gone now - but there is a blonde lady there now and she's no treat!) and the other middle aged guy w/glasses was so BAD! I entered the store yesterday, the guy, the blonde lady and another dark haired gal were all just standing around the front counter - doing nothing & no customers. They all acted like they didn't want to be bothered, didn't have time for me, and basically just shrugged their shoulders regarding my request and said they couldn't help. My past examinations and experiences with Dr. Nelson has been to my satisfaction I relied on his expertise as my eye Dr., but I have now decided to take my business elsewhere because I don't want to deal with any of his staff. I realize I have a choice, and will be looking for a new eye Dr. and hope they have trained the staff to recognize what ""customer service"" and professionalism means.
Pros: Dr. is nice and listens
Cons: STAFF IS HORRIBLE! - Hope Dr. realizes he may loose patients
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