Our pets, two dogs and two cats, have always received excellent care by Dr. Counts. She has gone out of her way to accommodate us since we live quite a distance from the clinic. Because of our experience, I was very dismayed to read the recent unflattering review of her by a non-client who took advantage of her caring nature and then rebuked her. \r
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I guess we can be generous here and rationalize the gentleman's completely obtuse rant about Dr. Counts by assuming he was too distraught over his injured dog to think clearly. Shawnee Animal Clinic is not a 24-hour staffed hospital where you would expect to see a smiling and efficient staff awaiting you upon a 2:30 A.M. visit to the E.R. Instead it is a private clinic where the doctors and staff all work all day, very hard days in fact, and the doctors themselves answer "on call" emergency calls from home during the night. They are apparently one of the few, maybe the only clinic, who will answer an emergency call in the middle
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