The customer service is awful. Let me just get that out of the way right now. We were going with a large party (7 people) and called to make reservations. The fellow taking our reservation was curt (bordering on rude). The wait staff, while knowledgeable, was rushed and somewhat disinterested. Because of the time of day that we came and the size of our party, we were told we could only order ""family style"" meals and therefore could only order 4 dishes. They don't take credit cards except Amex, which was also a pain. We knew that going in but the wait staff didn't mention it until the end. Had we not known, that could've been really bad. All in all, the customer service made it feel as though we were catering to their needs. In a restaurant, I expect it to be the other way around.\r
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All that said, the food was fantastic. Almost worth putting up with the rest. I had some of the best Eggplant Parmesan there that I've ever had in my entire life. All the other dishes were excellent as well. The atmosphere was cool in my opinion. I see others have griped about it so be prepared: it's a dive. It looks run down outside and inside.\r
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Tips: Skip large parties here, it's a pain. Avoid the dinner rush, you'll never get a seat. Don't go there when you want to be pampered or when you're in a rush. This is a city dive and you'll be treated as such. I do recommend going though -- the food was outstanding.
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