When we first walked in we were seated promptly, and the restaurant was mostly empty save for two other tables and four people at the bar. My wife and I were on a lunch break and wanted to get a quick bite to eat. We had chosen Bold Knight because we are used to getting good food there and for their famous Fondu. We our waitress came over to order I asked her advice on a few choices and asked her what would be quickest to order since we didn't have alot of time. She steered me away from my original choice onto a smaller more simple dish and assured me it would only take 15 minutes compared to 25-30 with the other. i said that would be perfect and we placed our order and asked her again if she could rush it. We got our appetizer quickly but soon we began to wonder where our food was. So I got up to ask one of the other servers if they could find out for us. As soon as I sat back down I heard our waitress yelling across the dinning area at the gentleman we had asked to check on our food. She was shouting ""its not my fault he wanted it well dont"" which she repeated three times quite loudly. When she then came to our table I asked her if she realized we could all hear her, she replied that she knew, and didn't care. A few min. later she brought our food. It took 29 min. (yes I actually was using my stopwatch). Normally a friendly apology for the delay would have smoothed it over for me but instead she blamed me for ordering my food the way I had, inspite of the fact she assured me it would only take 15 min. We quickly finished our meal and I left her a note with friendly advice and I quote...\r
""Instead of shouting across the restaurant, it would be much better to apologize to the customer regardless of who is right or wrong. Not only will they will be much happier and leave better tips, but they will leave with a postive memory of their dining experience here."" \r
We still even gave her a decent tip. And she followed us to our car and was yelling at us.
Pros: Good tasting food, and their Legendary Fondu
Cons: Slow service, and hostile and defenisvestaff, well at least Tiffany was.
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