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A typical purchase experience at A&B TV goes as follows:\r
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1) You walk into the store and wait around for someone to help you (I waited 25 min before anyone spoke to me).\r
2) One of the fine gentlemen will eventually hustle you into the highest margin items in the store (did they try and sell you one of those crummy 'universal remote controls?'\r
3) After making your purchase (if you purchase something on order) you will begin to feel like you have not actually purchased anything at all. No one will call you when the items arrive, and if you call them they will act offended that you are actually trying to pick up the items you have already purchased and paid for.\r
4) After waiting about a month you may receive a partial delivery of approximately 2/3 of the items you ordered. \r
5) After waiting and calling and being hassled for another 2 weeks you will talk to the owner of the store and he will tell you that all of the items in your order have come in. When you go to the store 20 minutes later the owner will have left, all of the sales men will be standing around drinking, and they will tell you that only one of the items A&B owes you has actually come in. At this time you will repeat step # 4 above. \r
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I am somewhere between steps 4 & 5 above - I would caution everyone against purchasing anything from A&B TV. Everyone is your buddy until after you make your purchase - god forbid something you purchase is on 'back order'. \r
Pros: Austin Owned And Operated
Cons: Miserable Customer Service Expierence after the Purchase
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