I have a VW and have found it to be in need of service on a fairly consistent basis. I have always taken my car to the dealer in the past and so have continued to do so upon relocating to Durham. I have not been impressed by the customer service here. I always feel coerced into accepting more service than I had originally asked for, and I do not feel like the representatives honestly present the options for car repair. In general it's not a customer friendly or open environment. I would avoid this place if you can.
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