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Poor customer service from the hostess - Review by citysearch c | Loca Luna

Loca Luna

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Poor customer service from the hostess 1/27/2008

We ate at Loca Luna on Saturday night and were disappointed in our experience. The hostess was rude and short in her treatment of us. We did not have silverware or napkins until middle of our appetizers, although the hostess walked over to our table with some in her hand and turned around and walked off. Our waiter had to bring silverware and napkins to us, unrolled, which made him accidentallly drop the napkins in our food. Other than these things, the food was above average and the atmosphere was good, with the exception of the rude hostess. I do hope that she is made aware of her behavoir and asked to improve her treatment of customers, since they are the ones responsible for keeping the restaurant open. Pros: Parking was good, abience nice Cons: hostess's sour attitude more
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