I went to NAAH a couple of weeks ago when my dog came down with a very bad ear infection. I called all of the other vets I have seen since I've been in the Austin area and everyone was booked and wouldn't even recommend a vet for me to see. I found this vet on citysearch. They saw me within 2 hours of my phone call. I showed up early and they took me right away. The front desk staff, the tech and the vet were all absolutely amazing. They were all happy and genuinely friendly and concerned for the health of my dog. My dog gets fiesty at the vet and normally has to be muzzled if anything that needs to be done may cause pain. Everyone was totally cool and understanding about it. Most of all, I have never actually had a vet spend the amount of time my vet spent with me. I had several other questions about my dog that had nothing to do with his ear infection and she answered each thoroughly and thoughtfully. Every time I've been somewhere else, the vets are in such a hurry I can barely give them a good history of my dog. Not this vet. She listened to everything I had to say and was fully of answers and recommendations. My dog's conditon is also a recurring thing, every other vet has just been concerned with fixing the inividual infection and not finding the underlying cause. Thanks to NAAH, I am starting a regimen that should identify what is causing the problems with my pet. What an amazing experience, I will absolutely use this vet as long as I remain in Austin.
Pros: discount for first visit. All of the staff.
Cons: I didn't know about them earlier.
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