I love Franklin Cafe. I would even go as far as saying it is my favorite restaurant in Boston. Unfortunately, the last two times I have been there (twice since August 2007) the new wait staff has been a little less friendly than usual. Both of my parents and a lot of my friends are in the Service Industry, therefore, I have a lot of respect everyone in it.\r
What is the wait staff lacking? Personality, pleasantries, politeness. They appear as if they are not trying to please the client. It almost seems as if he knows the restaurant is great and there is no need to try since people would come anyway...bad philosophy.\r
I think the food is amazing, I love the ambiance and the drinks are great! I just hope they put the same level of care into their staff as they do to their food.
Pros: Ambience, FOOD!!, Fish and corn chowdah!
Cons: Service lately has not been very friendly
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