Our family received good dental care here but the customer service was outrageously bad. Because of an error made by the office administrator, our insurance company denied a legitimate claim. Instead of apologizing and correcting the mistake, the office admistrator forced us to resolve the issue with the insurance company and then refused to correct their own mistake. I finally had to call the insurance company and ask them to call Val Vista dental and tell them directly that they made a mistake and then walk them through how to bill. It was a nightmare. The staff was rude, unprofessional, and just overall unwilling to help through the whole process. We will not be coming here again.
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