I have a small dog who was groomed at The Pet Stops here and she developed terrible clipper burn, had some nails that weren't clipped and received a very uneven haircut. The groomer was extremely rude to me when I wanted some changes made on her haircut. As I was leaving after paying (not knowing about the condition of her stomach), I saw one of the other groomers being very rough with a dog and was visibly irritated it was not staying put while being groomed, she was not careful cutting the hair around the dogs eyes and was jerking it's head by the muzzle quite aggressively.\r
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When I noticed my dog's clipper burn later that day, I left a message for the manager who never bothered to call me back after I left a message asking for a full refund. I called again and the manager cut me off and immediately put me on the phone with a groomer claiming they have a no refund policy and clipper burn happens....(which it does not, clipper burns occur with an over-hot clipper, dulled blade edges and cutting in the wrong direction and/or too close to the skin)\r
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My dog has been whimpering and licking her stomach since. All in all, I obviously do not recommend you take your beloved pet to this salon.
Pros: Clean facility
Cons: Unproffessional in every way
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