JavaScript is not enabled.
Disgusted with Customer Service/Pricing - Review by citysearch c | Kung Pao Bowl

Kung Pao Bowl

Claim

Disgusted with Customer Service/Pricing 9/30/2007

Kung Pao Bowl has been one of my favorite restaurants in H.B. due to the delicious food that they serve. Recently the restaurant has undergone some changes and with that change has come a bit of disappointment. The food is good. The dishes come with a certain design that makes them looks attractive and the sauces they incorporate are very good to the palate. However, the service is LACKING in many ways. I took a group of friends out to this restaurant and I had a coupon for the first time as I never hardly ever get that opportunity and they refused to accept it. I coulnd't believe how cold the waiter and the manager were about it. They didnt want to accept a buy one get one free coupon using a technicality that was so unbelievable I could choke. I'm just glad that I presented the coupon before ordering. The waiter was rushing us and would never smile. He was just not friendly at all. The place was empty on a Saturday night.. this might be an indicator that others do not like the poor service. The manager was not apologetic about this. The bottom line was money for them. They were not ensuring quality service. I'm highly bothered by a restaurant that believes that there are no others that can replace them and offer bad service b/c they feel the food might compensate either way. The pettiness of this place was unbelievable. Thes service was very bad. For H.B. this Chinese food is pretty good. However, some other options that have good chinese and much better service would be East Winds right across the street in the prking lot where Albertson's is. Their food is good, and they are much more generous with vegetables and soups. I couldn't believe that KPB didnt serve vegetables with their Kung Pao dishes. That too is a rip-off. They also dont give you tea or soup with your meals as most sit down asian restaurants do. They charge 4 dollars extra to any dish for soup, an eggroll. Bottom Line..Good Food BAD SERVICE and high prices for extras. more
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021