Imagine my surprise when, after a week of being in bed with the flu, and trying to take care of my 8 year old twin boys, I learned of a review on City Search that refers to me as bad with children (even though she brought no children with her), having a bad tone of voice, and having the audacity of having receptionists who are college age. I remember this woman on this date of service. I was not given the chance to see her professionally because she did not have any of her insurance information with her - and she refused to call us with it or fax it to us. She also refused to pay for her visit. I offered to see her but advised her she might be billed for the services. I didn't want her to have any surprises from the visit. She chose to leave rather than be seen and pay for services. This was her right, but it is also the right of any professional to be paid for their job. Restaurants don't give food away; lawyers don't give advice away; accountants don't prepare your taxes for free, and grocery stores don't give their products away for free. It is unfortunate that this particular woman did not like me or my staff. It is unfortunate that I was not given the opportunity to help this woman with her problem. But it is also unfortunate that sites such as City Search provide the chance for unhappy people to criticize and hurt people who are only doing their job and trying to raise their children. I'm sorry this individual is unhappy, but attempting to damage my reputation and ability to earn a living is inappropriate, unfair, and uncalled for. The appropriate response would be to seek the care of another dermatologist and expect to not be charged for their services. Respectfully, a dermatology provider who can't, and won't, work for free.
more