This has reference to the complaint you filed with the BB Bureau (abbreviated) regarding your vehicle and the negative comment you have left on this web site. When we received your vehicle on Feb 2nd, 2007, the paint on the rear bumper of your car had already been lifting (it is our normal procedure to mark and take pictures of the cars as they are taken in.) After having done the repair on the front of your car as specified in the repair estimate, we have to wash the car as part of our standard repair procedure. Naturally, the paint that is lifting on the rear bumper will fall off upon application of soap and water on the car. Our job to repair the damage on the front of your car had been completed according to the specifications in the repair estimate and we do not see any point why you should complain on the area that is not covered by our repair agreement. Our company has gained a mark of competence in the car repair industry since we started doing business in 1996, such that we have not yet received any complaints likened to the one you brought out. The City of Beverly Hills which has been our regular client for the repair of their vehicles for several years can vouch for the quality of our repair jobs.\r
The pictures of your vehicle at the time of take-in were sent to your insurance company as well as the BB Bureau and are available at our office or can be sent to anyone willing to judge this matter. However, we are not responsible for the matter you are complaining about.\r
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Sincerely,\r
M G ( President )\r
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CC: BB Bureau/Geico Insurance Company
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