This has been the most absurd and unprofessional customer service I have ever seen!!\r
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I had taken my laptop for a corrupt OS problem fix and was forced 2 pay 45 dollars just to run a diagnostic test when I told the staff that I know that the OS is corrupt. Anyway I agreed to pay and wait and indeed I was told the same thing and asked to pay a whopping amount of 80 dollars!!! After a lot of debating I gave in and was asked to come back after 2 hours. I came in and was told that I will now need to pay a new total of 150 dollars now since they needed to format the HD! I expressed my shock and disbelief and the owner, Jacob and the assistant Debroh started shouting at me and pointing fingers!! \r
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The staff tells you to wait and be seated but starts attending new customers and completly disregarding customer's valuable time. I was in their store for a mind boggling 4 hours! And I didn't want to leave my laptop with them once more and come back to be charged a steeper price for another problem!\r
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Not only was it an aggravating experience but it also cost me a big hole in the pocket for a task which my techie friend culd have fixed for a drink!\r
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Please be aware and shop around somewhere else! You will save a lot of hassle and money.\r
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Pros: None at all
Cons: rude, unprofessional, not very skilled, very expensive, deceptive
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