I will be getting married this september. I puchased both my wedding gown and the bridesmaids dresses from the wedding shoppe. When i went to buy the gown, i lucked out with the sales girl, angela. she was great and helped me pick out a great dress. She didn't rush me and was professional throughout the entire experience. I can't say as much for the rest of the staff. The customer service is terrible! They are rude, rude, rude. I had my alterations done there as well and Michelle in the alterations department is so cold and uncaring, she rushed me in and out both times i tried the dress on. I told her i was concerned with the dress rubbing a little on my arms (because it is lined with decorative beading) I asked if they could put some clear wax on the areas to prevent my skin from getting irritated. She simply said, ""we don't do that, you can just melt a candle on the areas yourself when you take the dress home"" WHAT? Melt candle wax on my Expensive wedding dress!!!! Angela, my gown sales girl was the one who told me the alterations department would be able to apply wax to it, and NOT to try it myself. From phone calls to appointments i have yet to feel welcomed into their store. Their front desk staff act like they are too good to say hello, or even acknowledge you. And when you finally get their attention, they act like you are an inconvenience. Sorry to burst the wedding shoppes bubble, but I AM THE CUSTOMER they should be thanking me for shopping at their store, not the other way around. They should be thanking each and every bride who still decideds to buy a dress there, after the horrible service they recieve, for keeping them in business!! And to the girls at the front desk, I know your generation sees saying ""thank you"" and ""hello"" as a sign of weakness or not cool, but for the rest of us it just plaine rude and unprofessional. I will not be recommending the wedding shoppe to anyone.
Pros: Dress selection was ok
Cons: RUDE UNPROFESSIONAL STAFF
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