Finally Rascals' opened. Dropped by Sunday and they were out of Jumbo Crabs, but we were told the crabs are flown in daily and are 1st come 1st serve....We have been craving JUMBO crabs so, I called Tuesday and was informed the Jumbo Crabs would be arriving around 5pm. I inquired about reservations and if we could reserve a dozen ($59) and again was told 1st come 1 serve. No problem, I arrived around 6 and asked about the Jumbo Crabs, which I was told would be ready in about 1/2 an hour. I was waiting for my husband and enjoying the last 2 Mike's Hard Lemonade they had in the entire restaurant . There were 3 other tables in the restaurant when my husband arrived, we placed our order for one dozen Jumbo Crabs. About 10 minutes later our waiter came to us and stated "We have a problem" it seemed that there were only 8 dozen of the Jumbo Crabs and they were requested and going to be served to a large party coming in. I explained the situation that I called earlier and was told 1st come 1st serve, we were there 1st and our order was in before the large party arrived. He was sympathetic and said he would let the owner know. The waiter, not the owner, returned to inform us that they would see what they could do, but they couldn't make any promises. Having just re-opened my husband and I expected a little more professionalism in the handling of the situation, our money is just as good as anyone's money and above and beyond that insult, the owner should have done one of two things, ordered more than 8 dozen or had the decency to resolve the issue himself rather than through our waiter. The situation was left unresolved and we left to give our money to another "crab" establishment. I have been in the restaurant business for many years and what happened with our situation at Rascals is certainly not the way to treat a "first-time" customer during a grand opening, but I assure you that was our last time we will walk through the doors at Rascals. What a shame.
more