PC Nerds

If you call PC Nerds, ask for Paul. Other staff members had poor customer service skills and were very bad at returning my phone calls and seemed to have poor communication with each other (quoted me different prices and never called back on time). When the owner, Paul, checked out the laptop and reviewed the service I was getting, he called me and apologized and even gave a discounted price for the service. I'd recommend PC Nerds if you deal ONLY with Paul (the owner). He mentioned they were short-staffed at the time, so this was probably a big factor in the poor service. Therefore, if you do call PC Nerds, I'd recommend being very direct in your initial conversation about if they are busy and will have the time to fix your computer in a timely manner. Pros: Picked up my computer Cons: Some staff members NOT friendly, service took longer than expected more