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Brides & Bridesmaids Beware of the Bridal Mall Ltd. (also known as Barretts at the Bridal Mall) of Niantic, CT.\r
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I would like to inform and deter any brides-to-be and their wedding parties from using this facility where we have had a completely unacceptable experience, where the wedding and bridesmaid gowns that were purposely ordered in the wrong sizes for the bride and entire bridal party. This store seems to make it their standard practice to order dresses in sizes that do not agree with the measurements taken and the dress maker?s size charts, so they can then charge unsuspecting customers for expensive and unnecessary alterations. The staff could not be more attentive and helpful when they are trying to make a sale, doting on the bride to be and catering to the group when dresses are being selected. Yet once the dresses are paid for, they make it very clear that you are on your own to make it actually fit the way they are intended to.\r
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The general manager, Barbara Galganski has been completely unapologetic, rude and disinterested in solving the problem that was created by their unprofessional and appalling practices.\r
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A long letter outlining the situation was sent via certified mail with receipt to the owner of the store, Christopher Barrett who could not be bothered to respond to me, let alone rectify a situation his staff purposely caused. \r
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To make your dress shopping experience smoother ? I urge you to go somewhere else, anywhere else, \r
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Rebecca Sarkosi\r
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