I believe that what folks are talking about, is that you can not pay online at the company site. Even worse is that their PO box is located at Bales Thriftway. There you can not drop your payment off in a box like most of the other utilities. even though the staff has to go there to pick up the mail. Put a stamp on it and mail it. Then there is the issue of paying your bill prior to the date of pick up, and they don't pick it up. I dropped my bill off on Friday night after they closed. Garbage pick up was Monday morning. Too bad. They won't pick up your garbage if Monday is your pick up, even though they recognized that payment was received, unless you want to pay an extra $13.00. I have been a customer for 30 years, and this place has always been poopoo. You find much of your garbage and recycling in the raod after they have come through. Cans half emptied, recyling rules change regularly. I wish Metro would take a serious look at the business practices of this place. Their service is horrible, and we are stuck with it. I hope Kim and the rest of the staff takes time to read these comments.
Pros: They pick up most of the garbage
Cons: Customer service leave something to desire
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