If you are passing by, this is an okay place to get good beverages and food. But if you are searching for a coffeehouse to become a regular, this is not it. They do have a number of long-time regulars, so perhaps they've reached their quota. Attempts to involve them in conversations (unless you're one of the long-timers) are not successful. They aren't interested. The baristas at the two nearby Starbucks on Grand Avenue are much friendlier. I try to choose local businesses over chains whenever possible, but not when I'm treated as though my business is not appreciated.
Pros: good coffee and food
Cons: unfriendly service
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