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Going out of their way to make you their customer - Review by citysearch c | Big O Tires

Big O Tires

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Going out of their way to make you their customer 7/1/2007

Go here and you will be greatly rewarded. Sounds cheesy, but it could happen to you... still sounds cheesy... Anyways - I took the car in after several flats and different temporary fixes around the bay area - decided I wanted a whole new set of tires, I don't like to mismatch - especially with something as important as tires. We agreed on the Epic Tour series, he (Jim Smith, I think) threw in the $50 tire protection package which I'm not a big fan of - but with the rash of tire problems we had - it seemed like a good idea. They also did a full car inspection and told me that my battery needed a recharge (I have a trickle charger at home - so hooked that up while it sat in the garage over night), that my oil needed flushing and my serpentine belt was cracked. The serpentine belt cracked was an awesome save - I was able to get that repaired before having that bust on the highway. The best part of all this great service was yesterday, 3 weeks after getting the new tires: cruising down California we get a flat (3rd one in as many months and with new tires !!!). Pulled my Big-O tire pamphlet out of the glove compartment, called them, asked if they were open on Sundays. They were and they changed my tire this morning within a half our at no charge. They even let me watch as he pulled off the tire and removed the 4 inch mini screw driver that had impaled the tire and was still in there. Very pleasant folks who take care of the customer. Pros: fast and pleasant more
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