So this is the second time that I have ordered delivery from Supermac and they obviously need to get some new people working in there. The first time I ordered from them it took an hour for delivery and I am only 6 blocks away. The second time however, IT TOOK AN HOUR AND 40 MINUTES FOR MAC AND CHEESE?! ARE YOU KIDDING ME?!?!? After an hour I called and asked how long it would be, they rudely informed me that the delivery person had left 15 minutes ago. An hour and 30 minutes go by . . . AND STILL NO FOOD?!! I call back and ask to speak to a manager, who apparently did not have the time to speak to me even though I could hear the manager speaking to the employee on the phone! The manager had his employee rudely tell me that the delivery person would be there shortly and NO ONE EVEN OFFERED AN APOLOGY! 10 minutes after getting off the phone with them the delivery person arrived. (which happens to be exactly how long it takes to walk from supermac to my location). I asked the delivery guy what time he left and he lazily replied between 1:30 and 2:00 pm, I asked him if he was aware that it was now 2:40pm and that I had placed my order at 1:00 pm. He had absolutely no idea and then could not make up his mind as to whether it was the restaurants fault or his own that my food took an hour and 40 minutes to get to me. The mac & cheese (which at this point was barely luke warm) was also completely crushed and was oozing from it's container! No apology from the delivery guy either, oh and did I mention that they were out of the mac & cheese nuggets?!?!? YOU HAVE 15 ITEMS ON THE MENU AND YOU ARE OUT OF ONE OF THE ONLY TWO APPETIZERS THAT YOU OFFER?!?! So here is my word of advice to the owners YOU NEED TO FIND SOME COMPETENT PEOPLE WHO POSSESS AT LEAST AND OUNCE OF PEOPLE SKILLS TO WORK FOR YOU. I for one would never ever order from there again. I do not need to wait almost 2 hours for mac & cheese that isn't nearly as good as Kraft Macaroni & Cheese!
Pros: NONE!
Cons: EMPOLYEES ARE RUDE! FOOD ISN'T THAT GOOD!
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