I have been an employee at UG for some time now. I have always loved the fresh food and the great atmosphere. The staff is friendly (and I'm not just saying that). For those of you who may have an issue with us, I'd just like a few things clear....\r
We wear clothes that we don't mind getting dirty. We work with messy foods and coffee. It also gets extremely hot behind the counter between toasters, microwaves, and coffee machines. We just try and be comfortable while on the job without worrying about staining our clothes. \r
Keep in mind we all have our bad days. Most are college or high school students who have papers and issues of our own to deal with outside of work. Yes, we may be snappy at times, but don't always take it personally. If you are going out to eat, we appreciate it if you don't use your cell phone. We don't want to be a distraction to you and we need to ask you questions about your order without worrying about your conversation. \r
About the coffee machine, the machine is a distance away from the register. We have to heat up your milk and create foam which means we have to hold the container of milk to the steamer. We also need to keep an eye on the temperature of the milk so it doesn't scold. \r
Please don't criticize the entire staff because of 2 people. Keep in mind we have a lot of people on staff, some of which are not there year round (like myself). We are constantly hiring new employees, especially ones that cause an issue with our customers. \r
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The food, coffee, and service is excellent. Just read the reviews we get in the Metroland.
Pros: Great food and atmosphere
Cons: When it gets busy, be prepared to wait awhile. We move as fast as possible while trying to avoid injury.
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