I recently went to Michaels for a highlighting/lowlighting. When my hair didn't turn out quite right, I called back to see if the hairstylist might fix it for me, like most salons do. The receptionist later called me and told me my hairstylist said ""he could not satisfy me"" and told me to go to someone else, without even knowing what the problem was (my hair was just too dark in some places). Can you believe that? Needless to say I cancelled and will never return there again. I also found the atmosphere to be very cold and the receptionists unfriendly.
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