I recently went there with friends and truly had the worst dining experience of my life. I am Santa Monica local and make it a point to support my local restaurants. As soon as we sat down, the service was terrible and terrifying. When asking for a simple re-fill of ice-t after another dinner guest had already asked minutes before, the waiter asked me why we didn't ask for it at the same time. I had never been talked back to before nor had I ever had a server ask me that kind of question. The service went downhill from there. The food came out late and when we did receive it was a disgusting mess. I ordered the clam chowder which was a goopy mess, a fish sandwich (had to ask for a knife and tartar sauce three time before just giving up!) which was basically a old piece of bait. We asked for bread re-fills which never came and we ended up getting it ourselves. We finally asked for the manager and the assistant manager came over to see how we were doing. We told him our situation and that we come here all the time and were not satisfied at all. We explained our waiter was beyond rude and please let the management know. He made it a point to tell us he was new there and there was nothing he would do. We proceeded to ask for the manager and the owner came over and was beyond rude. He was the most cocky arrogant Englishman I have ever had the displeasure of meeting. (I am English as well) The first thing he said was that he stands behind his wait-staff and Asst. manager and if we weren't happy, to please leave. I told him I didn't want one thing for free and was fine with paying, but that the service and employees were beyond unacceptable. He then told me his asst. managers handles everything and that he had been working there for two years!!! I told him that he lied to our table and said he just started and he called him over and the little slimy Asst. manager proceeded to lie and said he never said that. I beg everyone NOT TO GO! Just disgusting!
Pros: NOT ONE THING
Cons: Service, Food, Parking, Owner, and Wait-staff
more