Just try calling them at 408-920-9721. The receptionist will put you on hold for 15 minutes, then say ""hello"" all of a sudden and if you do not respond within 1 second, she will hang up on you.\r
I informed them of the broken part when scheduling the initial appointment, but they refused to order it in advance of the initial service call. The repair person was friendly, but it has now been two weeks and I have not heard back or been able to reach them to find out what is going on. \r
Also, they do not respond to their voicemail messages.
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