I have been going to Tamarine and Bongsu (both owned by the same people) entertaining clients. At a client lunch today, we experienced something that you never believe would happen to you. One of my guests, choked on a piece of meat and would have died, had it not been for a wonderful gentleman diner who was also having lunch. The hostess who looks miserable and treats every guests dreadfully just looked at us as if we had inconvenienced her yet again. The waiter came to find me handing me the bill worried I might run out without paying for our bill (hindsight, I should not have left a tip but I did leave a 20% - force of habit). After we left and reflected on the whole experience, we realized how poorly the staff had treated us. I phoned the restaurant to point out the liability of having wait staff that are completely ill prepared in light of a crisis such as the one we experienced and how badly they had addressed the incident. Kevin, the manager of the restaurant calls me to only tell me that they are sorry and that it is nearly impossible to train their staff to learn CPR. I pointed out that learning to dial 911 is an alternative option and not looking at your customers as if they are cramping your style and demanding payment in time of crisis another wonderful resolution. Kevin not only could not articulate a good solution to rectify the matter but also proved to be just as incompetent as the staff he manages.
more