I made our round-trip reservation with Gene to be driven to Port Canaveral for our cruise then picked up at the cruise and brought to our hotel, Hawthorn Suites in Lake Buena Vista. I reiterated to Gene, who was also our driver to the cruise on 4/29/07 that our return trip would be to Hawthorn Suites in Lake Buena Vista. He called the office before we boarded the cruise to confirm the fare. When we returned from our cruise, we had to be driven to another shuttle because the driver did not know where we were going. This other driver started asking us directions on where to go. He also told us that we had to pay an additional $30. When we showed him that we had already paid he called Marisa, the manager and she yelled over the walkie that if we didn't want to pay the additional amount then we could get off of the shuttle. I called Marisa from the shuttle and she began to yell and when I asked for her manager's name, she reluctantly told me his first name, Ron. I told her that I wanted him to call me about this situation soon after he came into the office that day and she laughed and said that he would call me when he got around to it and then she hung up on me. I called 2 times later that afternoon to speak with Ron and the first time, I was told he was out of the office for 10 minutes and would call me when he returned. When I called 30 minutes later, I was told he was again out of the office and then placed on hold for 10 minutes. Ron never contacted me and I haven't heard anything from the company about my complaint. I would NEVER recommend Cocoa Beach Shuttle.
Cons: Not on time, Rude service, Bait and Switch Sales Techniques, Over packed
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