This company sent a technician to my home over 2 weeks ago. The technician assessed the problem with the washing machine, collected my deductible, and I haven't heard from them since---despite phone messages, being placed on hold for 15 minutes at a time regardless of time of day (then rude operators---the woman on the phone could be overheard laughing to her co-worker that I called back, finally demanding the attention every customer should be able to expect), and a request for the Home Warranty Company to even attain a report (the technician apparently never filed one). \r
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This is just one of those places that continues to be rude to customers because they are getting away with it---while you, as a consumer, suffer, waiting on them while they disrespect your time, botch the process, and ignore your requests or inquiries (be sure to read the other reviews---this company has a history). \r
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If this is how they handle the preliminaries, you don't want them actually getting to installation---can you imagine needing them to service it?? They exhibit a complete lack of integrity---go elsewhere!
Cons: Incompetent, rude, unconcerned, unresponsive
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