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Terrible customer service and over-priced brunch = a losing experience - Review by citysearch c | Anthony's Homeport

Anthony's Homeport

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Terrible customer service and over-priced brunch = a losing experience 4/9/2007

My family and I had Easter brunch at Anthony's Homeport in Kirkland, WA, yesterday and left thoroughly disappointed. We will not be returning to an Anthony's again!\r \r Our disappointment began a few weeks prior when we first tried to make reservations. We were told they could only accomodate our group of 11 at 9:30 AM, which was earlier then we had hoped. When making the reservations, we asked if they might notify us if something became available at a later date; the receptionist snottily told us that she was ""too busy"" to do that and we would need to ""check back to see if anything opened up."" When we did check back, we were put on hold for a long while before being disconnected. \r \r Then our brunch experience yesterday was thoroughly disappointing. When I was at brunch, I had asked if the kitchen might be able to make a side of crab cakes for me - since crab cakes are cooked as part of an Eggs Benedict order, I didn't imagine it would be a problem. I was wrong! The waitress informed me that the kitchen does not do special orders and she refused to check to see if they might make an accomodation. I was shocked - what happened to customer service?\r \r When the food did arrive, our party was overall unexcited about it. The crepes were burned, and the crab cakes (which I did not get, but which someone else in my party did) had a strong fishy taste. And the meals were expensive - $20 for a breakfast entree that isn't any good is hardly a deal!\r \r We hadn't been to Anthony's in a while and left sorely disappointed. We won't be returning at all. Cons: Terrible waitress more
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