After enrolling our daughter in piano lessons we were bombarded with multiple emails from Prestige Music Studios (PMS) advertising their services. Apparently we were automatically enrolled in multiple mail lists without our knowledge. Then the nightmare of petty fees began. My favorite are the late fees for books that we never received. In addition, group lesson fees were mandatory even though we never planned on attending and they were cancelled frequently. The worst of all is the unpleasant exchanges that we had to endure with the owner to end the lessons and settle the billings. For four months now, I have repeatedly tried to remove myself from their multiple mail list without success. Instead of working on improving their customer service by listening to their customers, PMS is more interested in collecting petty fees and sending mass emails. The worst experience in music lessons that we have ever endured. Avoid PMS, the middleman and work directly with the music instructor.
Pros: convenient
Cons: petty fees, mandatory group lesson fees, rude owner
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