My husband and I are Tiger Season Ticket holders and because of the resturant's great location we frequent this place quite a bit. However, twice we have had terrible experiences with the poor staff work ethics. Our latest experience was on 4/21/07 when my husband and I placed ourselves at the bar side closest to the water fall. I ordered a glass of water and a slice of cheese cake with strawberry dressing. After thirty minutes I asked the bartender (Cherry) if she could cancel our order. She replied that she would and that she apologized for the wait. I proceeded to watch the Red wings game on the tv and sip my water. As I was nearing the end of the glass I couldn't help but notice an orange white ring of film lining the inside of my glass, which made it apparent the glass had never been cleaned. I was baffled at that point I was thinking (Hep C, or food sickness). My husband said that's it and asked for the manager. The bartender went to get him and then returned walking over to her friends located to the right of me at the bar, whom she had been serving free drinks to all night. She proceeded to say so that I could clearly hear her, ""I don't care what they think, and my manager won't either, laughing it off."" Twenty minutes later the manager arrived (Tom) and as the bartender expressed to her friends, he didn't act as if he cared at all about the situation. His excat words were, ""I am sorry but sometimes we make mistakes also, I mean sir what do you want me to do about this."" I
Pros: great location
Cons: poor service, especially managers, very unsanitary
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