From the day I bought my X5 six years ago, to just this very morning, I have had nothing but frustrating, time wasting, money draining experiences with their sales, service and parts departments. \r
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When I was negotiating the purchase of my car the salesman, Ali, agreed on a price over the phone. When I got to the dealership about 2 hours later he told me that the price was no longer available. I walked out. He called back two days later and offered me the same price again. I ended up buying the car simply because in 2001 there were not that many available. Ali told me he?d ?throw in? the floor mats. Great. Until I realized that he had added them to the amount of the car that I was financing. Not only not free, but I would have had to pay finance charges on them. \r
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About a week before my temporary registration tag expired I called the dealership to find out when I could expect my license plates. I ended up leaving messages with Ali, the sales department manager and eventually the GM of the dealership David Callahan. Not a returned phone call from any of them. I eventually got my plates a month after my temporary tag had expired, meaning that I had to drive unregistered for that time or not drive at all. Turns out Weatherford had forgotten to file the correct paperwork with the DMV. I left a very succinct and courteous message on David Callahan?s voice mail once I had figured out what happened, explaining the poor service that I had received. Still no return phone call. I have to assume that David Callahan receives such a large volume of complaints about his dealership that he does not have the time or the inclination to respond to them. Clearly the systemic problems with this dealership start at the top.\r
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For more detail go to YELP.
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