We've had our system in place since Sept 2005. It has yet to work! Our system was installed in WA state but any Firstline system comes with the same customer support....out of their Orem, UT office.\r
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Firstline will not discuss removing the system and instead wants to upgrade to a more expensive piece of wall art. We've had too many Tech's out and none could fix it why woudl we want their service at all? Firstline's security line was patched into our main land line and it keeps our land line 'captured' (theri word) and unusable. Bottom line, the security system doesn't work and even in the event of an emergency, we can't call out for help.\r
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No warm fuzzies here for how Firstline keeps their customers secure. Don't install their systems unless you want to risk your families safety.
Cons: Poor customer service, no call backs, techs don't know what they're doing, unreasonable, etc.
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