My sister and I went to Kinara Spa after a long awaited weekend to destress. We both signed up for the hydrotherapy bath treatments. While my sister was having her bath treatment, I was supposed to have an appointment with one of the Kinara Med nurses which I had informed the receptionist earlier when I walked in. Not only did the receptionist forgot about my appointment, but when my sister was done, their one and only spa tube stopped working which they said happens from time to time. No offers ask to when it would be working, if I should make another appointment, or any sort of discount for another service or replacement treatment to be offered. Again, I informed the receptionist that I had had an appointment and had still not been called. I waited for another 45 mins on top of the 30 mins that had passed waiting for the bath I never got. Fed up I left. Being that this was the first experience at the facility, I guarantee it will also be the last. Very dissatisfying.
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