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long waits, poor follow up, smooth surgery - Review by citysearch c | Mann ENT Clinic

Mann ENT Clinic

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long waits, poor follow up, smooth surgery 2/15/2007

Eighteen month old son had ear tube placement 2-3months ago. The sugery went well. 2 of 3 times he was seen in the office we waited 45minutes - 1hr because the Dr was late. We were the first or second appointments of the morning. Then he only spent a small amount of time with us. Son recently had bleeding from his ear and discharge. We called to have him seen and the receptionist said they did not have an appointment for another week. Put us through to the nurse line and we left a message. Nurse called back with instructions to use drops we had never heard of, did not have a prescription for, and did not state how long to give the drops or clearly the dosage. We called back and got some clarification but by that time our pediatrician agreed to see him the same day. He was diagnosed with ear infection. Pros: smooth surgery Cons: long wait, short exams, poor office staff, poor follow up and responsiveness more
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