As the owner of Salon D'Allure I just could not let the poor review of my wonderful stylist Candice go undefended. While this client has the right to her opinion of her experience I also have the right to explain our side of this story. First, I personally recommeded Candice as the stylist she should see because she does beautiful color. When the client left originally she left my salon happy. Candice explained to her before she left that this particular color would fade and she would need to use the recommended shampoos to help out but she did not purchase them. We heard back from her 2 1/2 weeks later saying the color had faded and she also wanted more foils put in. When she came back she was actually 45 minutes late and we worked her in as best we could even though Candice had already begun working on her next client. Because it had been longer than 2 1/2 weeks when she returned and she was told she would have fadage, Candice charged her a small fee for her time, expertise and color used. The $200 she is quoting is actually the total she paid for service and products which she bought on her return visit. This client's hair was damaged to begin with and Candice took the utmost care with her hair to ensure the processes she performed would not add to the damage. We did attempt to contact her but her numbers were invalid and we were unable to reach her. We make every effort to make sure our clients are happy with their services. I just wanted to give some clarification for those who might be considering trying my salon for hair services. You can rest assured that I hand pick my stylists and keep them trained monthly in the best way to service our clients. They care about their clients and this mean spirited review really hurt Candice. I know everyone has a bad experience sometimes and for that I am sorry. I just hope you will understand that I stand by the work of the team that I created to make you all beautiful.
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