My car was in need of a new transmission and power steering pump. I use my car for work so it is imparative I have good service in a timely fashion. I took it to Butch's and they said they would call me with the estimate. The following Monday they called and told me the amount (fair price) so I gave them the go ahead for the transmission and pump as long as I could have it back in a few days. Well, by Wed they hadn't called so I did and they brushed me off as if I was waisting thier time. They told me to call back in a couple of days. Now, By Friday I was flustered and had already taken the week off. I called and the man that answered the phone said it wouldn't be ready until Monday (still acting like I was a pest) I told him that would be imposible I would be with out a job. He siged and told me to hold on. Another man got on the phone and said my car had been ready and I didn't need a new pump so they flushed the system and charged me for it. I picked my car up then had to take it back in for a new pump. Which they charged me for as well being wrong the first time. Now I have my car and am still have the same problem as before with my steering. Almost $2000.00 later and I can't take it any where else under my warranties.
Cons: Treated me like I was waisting thier time
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